Terms & Conditions

Customer Care:

As a family run business, we like to treat our customers as family. Therefore, your complete satisfaction is always guaranteed at MHCrafters. During the past twelve years we have never lost sight of what’s truly important for our success: delivering great prices, outstanding quality merchandise, and exceptional service to our customers.

We at Mountain Heritage Crafters have a longstanding reputation for integrity and will always remain committed to meeting the needs of our customers.

Office Hours
Our office is located in the State of North Carolina, which is in the Eastern Time Zone. We are a small business with a limited staff, so our office time varies. If you have questions you may contact us by email at sales@mhcrafters.com. You can expect a reply within 1-2 business days. If you would like someone to call you, please include your telephone number in the message, and we will get back to you as soon as we can.

Customer Service Questions:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email.  If you have questions you may contact us by email at sales@mhcrafters.com. You can expect a reply within 1-2 business days. If you would like someone to call you, please include your telephone number in the message, and we will get back to you as soon as we can.

Order Processing:
Please allow 3-5 business days for us to process your order.  In order to prevent confusion and delays on your order, please direct all inquires regarding your order status directly to us by emailing sales@mhcrafters.com.  We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.

Ordering Information
Our customers are the most valuable asset of our business, and we are always happy to answer any questions you may have.  Simply email us at sales@mhcrafters.com and let us know how we can better serve you.

Payment
We accept Visa, MasterCard, American Express and Discover cards processed via PayPal.
We also accept Money Orders and/or a Certified Checks.    Please do NOT send cash.

Credit Card Orders
Credit cards are processed via PayPal.

Money Orders and Certified Checks
Orders paid with Money Orders or Certified Checks will be shipped immediately upon receipt if the item/items are in stock.

Domestic Shipping Methods
Most orders are shipped via the United States Postal Service (USPS).  Priority delivery is available for a nominal charge. Certain drop shipped, oversized, or restricted items will be sent via ground shipping.    Please visit Shipping Policies for full details on our rates.

International Orders
We are not accepting international orders at this time.

Backorders
We wish it were not so, but sometimes we get caught short and  backorders do happen. If we choose to release and ship your available items, you will not be charged shipping twice, unless you request to have your order shipped separately.

Sales Tax
We are located in the State of North Carolina and  collect the required  6.75% state sales tax for orders that originate from, or shipped to addresses within the State of North Carolina. We do not collect sales tax for orders that are generated outside of, or that ship to addresses outside the State of North Carolina.

Disclaimer  – Buyer’s Responsibility
It is the buyer’s responsibility to comply with all federal, state and local laws concerning the purchase, use or ownership of the items we sell.  By purchasing any item from us the buyer warrants that he/she is over the age of 18 and is in compliance with all local, state, and federal laws, and is legally able to purchase the item(s).

We may not be held responsible for any non-compliance with any law, and, may not be held responsible for any damage or injury to any person(s) or property resulting from the use of any item sold by us. The buyer understands that he/she is responsible for the safe handling of knives or any other item purchased from us.

International customers: please check with your customs office before ordering. We are NOT responsible for merchandise seized by customs. All merchandise is subject to availability. Every effort has been made to provide you with accurate product photographs, descriptions and specifications. Availability, prices and specifications are subject to change without notice.

Corrections: Mountain Heritage Crafters reserves the right to correct typographical, specification or pricing errors without notice, which may include the cancellation of an order where such an error is in question.

Release Note: Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement. By purchasing any item from MOUNTAIN HERITAGE CRAFTERS, LLC (MHC), whether by mail, telephone, online, or in person, the buyer warrants that he/she is in compliance with his/her local and state laws and is legally able to purchase these items. Mountain Heritage Crafters may not be held responsible for any non-compliance with these laws.

Returns:
If you should ever need to return an item to MHC, you may rest assured that it will be hassle-free. We will work with you to resolve the matter in a fair manner.

If you are ever less than 100% satisfied when you do business with us, we will do what it takes to make it right. That is simply the way we do business, and the way you can expect to be treated if your are not completely satisfied with your order.

To prevent abusive returns, we reserve the right to charge a 15% restocking fee on any or all returned merchandise.  If for any reason you are not satisfied with a particular product, it must be returned within 10 days in its original packaging and condition.
NOTE:  Only items that are returned in perfect resalable condition and in their original unopened container will be accepted.

Any item being returned must be shipped so that the original box or packaging will not be damaged.  You must E-mail us prior to sending back any item in order that we may issue a return authorization number and provide you with the proper return shipping address.  No item will be accepted for return without prior email approval.  You will need to include a photocopy of your sales receipt and provide us with your credit card number and expiration date so we can issue a credit on your card. If you paid by money order we will issue a check.

If you have questions you may email us at sales@mhcrafters.com.  We are here to assist you and wish to make it as easy for you do business with us as possible. Please do not hesitate to contact us if you have questions.

Warranty of Products
All of our products are new and are packaged by the manufacturer. We do not sell used or second hand products. When applicable, all of our products are covered by the manufacturer’s warranty.

NOTE:  We are not an authorized warranty or repair center.  All products that are under warranty must be returned directly to the manufacturer for repair or replacement.

We want you to be satisfied which your purchase. If your product proves to be defective you must contact the manufacturer.  E-mail us if you have questions and we will do our best to assist you.

Privacy Policy:
Have concerns about customer privacy and the security of our site?  Please read our Privacy Notice

Proposition 65: WARNING: Products used for soldering, welding or cutting, produces fumes or gases, which contain chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

 

Thank you for shopping with Mountain Heritage Crafters, LLC. 

We value your business and appreciate when our satisfied customers tell others about our goods and services.