Shipping and Returns

Order Processing:

Please allow 3-5 business days for us to process your order. In order to prevent confusion and delays on your order, please direct all inquires regarding your order status directly to us by emailing sales@mhcrafters.com.  We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.  We strive to get our merchandise out to our customers in a timely, efficient, yet practical manner.  Due to sudden demand of certain items, your order may be placed on hold while awaiting a restocking order.  If only a handful of items are preventing your order from being processed, MHCrafters will ship the available items and place out-of-stock items on backorder.  Backordered items will be shipped at no additional cost to the consumer. For International shipping information, please scroll down

Contact Us:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email.  Email also allows us to send you links to our website to direct you to appropriate products, and email tracking links for your package.

Email Customer Service: sales@mhcrafters.com

Qualify for Free Shipping:
Free standard shipping is offered to orders costing $299 or more within the United States of America. In cases of extremely large shipping costs, Mountain Heritage Crafters, LLC (MHC) reserves the right to void this offer.  You will be notified in advance before processing your order if an exception is necessary to cover excessive shipping amounts.

Shipping Options:
Orders may be shipped using a combination of services including United States Postal Service, UPS and/or Fedex .  Shipping charges are based on the total amount of your order.  Keep in mind that packaging and handling costs are also calculated into the shipping charge.  Also, items may be dropshipped direct from the factory, which are shipped either UPS or Fedex.  If you have special delivery needs that would exclude one of the above mentioned methods, please consult with us prior to placing an order (sales@mhcrafters.com).

We dropship certain items to save you money!  In order to offer free shipping on orders of $299 or more within the USA , we dropship larger items to reduce unnecessary shipping costs associated with delivering these items to our packing warehouse.  By saving money on processing your order, we are able to pass that savings along to you the customer in the form of discount pricing and shipping. Many orders are shipped the same day.

International Customers:
We are not accepting international orders at this time. We may consider this in the future. Check back later.

Release Note:  Release, Assumption of Risk, Waiver of Liability and Indemnity  Agreement. By purchasing any item from MOUNTAIN HERITAGE CRAFTERS, LLC (MHC), whether by mail, telephone, online, or in person, the buyer warrants that he/she is in compliance with his/her local and state laws and is legally able to purchase these items. Mountain Heritage Crafters may not be held responsible for any non-compliance with these laws.

Please see Terms & Conditions for and review our company policies before placing an order.