Shipping & Returns

Order Processing:
Please allow 3-5 business days for us to process your order.  Faster service is given to orders who upgrade shipping services.  In order to prevent confusion and delays on your order, please direct all inquires regarding your order status directly to us by emailing service@mhc-online.com.  We handle all customer service matters ourselves, and you will be redirected back to our customer service department if you attempt to contact the manufacturer directly.  We strive to get our merchandise out to our customers in a timely, efficient, yet practical manner.  Due to sudden demand of certain items, your order may be placed on hold while awaiting a restocking order.  If only a handful of items are preventing your order from being processed, MHCrafters will ship the available items and place out-of-stock items on backorder.  Backordered items will be shipped at no additional cost to the consumer. For International shipping information, please scroll down

Contact Us:
The most efficient way to get in contact with us regarding questions or order inquiries is to contact us by email at.  Email also allows us to send you links to our website to direct you to appropriate products, and email tracking links for your package.  You may also call our offices Tuesday through Friday from 9:00 A.M. to 5:00 P.M.  If no one is available to take your call, or if we are on the line with another customer, please leave a detailed message and someone will return your call.

Phone Number: (252) 443-0340
Email Customer Service: service@mhc-online.com

Qualify for Free Shipping:
Free standard shipping is offered to orders costing $299 or more within the United States of America.  If "Faster Shipping" is preferred, an additional charge will be added (Please consult the shipping chart for the cost of our "Faster Shipping" options).  In cases of extremely large shipping costs, Mountain Heritage Crafters, LLC (MHC) reserves the right to void this offer.  You will be notified in advance before processing your order if an exception is necessary to cover excessive shipping amounts.

Shipping Options:
Mountain Heritage Crafters, LLC  offers both "Standard Shipping" and "Faster Shipping".  Most orders are shipped via the United States Postal Service, although UPS and Fedex may be used for certain shipments.  Shipping charges are based on the total amount of your order.  Consult the shipping charges chart below for the shipping rates of your location.  Keep in mind that packaging and handling costs are also calculated into the shipping charge.  Also, some items are dropshipped direct from the factory, which are shipped either UPS or Fedex.  If you have special delivery needs that would exclude one of the above mentioned methods, please let us know (service@mhc-online.com).

We dropship certain items to save you money!  In order to offer free shipping on orders of $299 or more within the USA , we dropship larger items to reduce unnecessary shipping costs associated with delivering these items to our packing warehouse.  By saving money on processing your order, we are able to pass that savings along to you the customer in the form of discount pricing and shipping. Many orders are shipped the same day. 

 

U.S. Shipping Chart:
U.S. Shipping is based on the order total price before tax and shipping.  Consult the chart below for our shipping rates and options.

Order Total : $0 - $24.99      Standard Shipping = $9.95     Faster Shipping = $12.95

Order Total : $25.00 - $49.99      Standard Shipping = $12.95      Faster Shipping = $14.95

Order Total : $50.00 - $99.99      Standard Shipping = $14.95      Faster Shipping = $18.95

Order Total : $100.00 - $149.99      Standard Shipping = $16.95      Faster Shipping = $21.95

Order Total : $150.00 - 199.99      Standard Shipping = $18.95      Faster Shipping = $24.95

Order Total : $200.00 - 298.99      Standard Shipping = $19.95      Faster Shipping = $25.95

Order Total : $299 +      Standard Shipping = FREE      Faster Shipping = $30.95

International Customers:
Our online cart processor adds an international processing fee based on the total value of the order. This fee covers the added cost accrued by higher merchant service fees and the extra time it takes in processing and shipping international orders. Actual shipping charges are not displayed in the shopping cart. We will calculate shipping fess (which may include additional shipping for items usually drop-shipped) and automatically add it to your order.  International shipping rates vary from country to country, and are significantly impacted by the weight and size of your order.  Therefore, it is hard to predict precisely the shipping cost for your order.  A Generally, we ship international orders via Priority Mail with insurance through the United States Postal Service.  For faster service, you may request to have your order sent by Express mail for an additional cost.  Please email us at service@mhc-online.com if you would like to pay the extra for this service.  Visit www.usps.com for the Post Offices shipping calculator to estimate shipping costs and to compare the difference between Priority and Express rates. 

In addition to the standard handling charges, we reserve the right to charge additional fees for larger items that are usually drop-shipped direct from the factory.  These fees cover the cost of shipping these items first to our warehouse.  We will notify you before processing your order if these additional fees are necessary. 

Customs:  The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.   Buyer assumes all risk of loss of any confiscations made by customs. Please note: Flammable items can not be shipped by air or sea in international shipments. 

Release Note:  Release, Assumption of Risk, Waiver of Liability and Indemnity  Agreement. By purchasing any item from MOUNTAIN HERITAGE CRAFTERS, LLC (MHC), whether by mail, telephone, online, or in person, the buyer warrants that he/she is in compliance with his/her local and state laws and is legally able to purchase these items. Mountain Heritage Crafters may not be held responsible for any non-compliance with these laws.